Version: October 2, 2026 · Effective upon valid acceptance
Read the Common Platform Terms together with the agreement for your role. Reviewing this page alone does not execute a contract, authorize a payment or enroll you in a renewal. Applicable order forms, BAAs and DPAs require separate acceptance.
These Common Platform Terms are incorporated into each of the four agreements below. Each agreement consists of these terms, its applicable role-specific terms and any properly accepted order form or statement of work. “Careverse™,” “we,” “us” and “our” mean Care Access Technologies LLC, a Delaware limited liability company, operating under the Careverse™ brand. “You” means the individual or entity accepting the applicable agreement. “Services” means only the Careverse™ features expressly made available to you.
An agreement becomes effective when the identified party affirmatively accepts the identified version through a clear electronic acceptance process or executes a written agreement with Careverse™. Reviewing this page alone does not execute an agreement, authorize a charge or enroll anyone in a renewal. An individual accepting for an organization represents that they have authority to bind it. Where multiple roles apply, each role-specific agreement must be identified in the acceptance record. Careverse™ must retain the accepted text, version, date, party identity and appropriate evidence of assent, and make a retainable copy available. These agreements do not replace previously executed contracts until validly adopted.
Mandatory law controls. An executed business associate agreement (“BAA”), data processing agreement (“DPA”) or other mandatory data-protection addendum controls its subject matter. A mutually executed order form controls specifically identified commercial terms and overrides other provisions only where it expressly identifies the provision being varied. Role-specific terms then control, followed by these Common Platform Terms. The Privacy Policy and Cookie Policy provide privacy disclosures and do not independently create consent to unrelated processing. No order form may eliminate nonwaivable rights. Existing statutory and expressly promised refund rights are preserved. The User Agreement supersedes the general Terms of Use for users who validly accept this version. Previously accepted terms continue to govern until validly replaced; publication alone does not amend an existing contract.
Careverse™ supplies technology, discovery, communications and coordination features. Except to the extent expressly assumed in a separate agreement, Careverse™ does not itself furnish medical treatment, professional legal advice, insurance underwriting, transportation or other regulated professional services. Those services are supplied by the separately identified provider or merchant. Careverse™ Lidia (“Lidia”) is an AI-assisted care-navigation service; neither an AI response nor a platform listing establishes a clinician-patient or attorney-client relationship with Careverse™. The Services are not an emergency dispatch or continuously monitored emergency channel. For an emergency, contact the applicable local emergency service directly. This allocation does not excuse Careverse™ from responsibility for its own conduct or obligations imposed by law.
AI output may be inaccurate, incomplete, unsuitable or outdated. Material information must be verified before clinical, financial, legal or other consequential reliance. Users and providers must exercise judgment appropriate to their roles. Lidia must act only within granted permissions; consequential actions require the confirmations specified for the workflow. A request, attempted transmission or automated message is not confirmation that a provider accepted a handoff, a booking was completed or a payment succeeded. The relevant acceptance or transaction confirmation governs. No automated output may be represented as a licensed professional’s judgment without that professional’s independent review. An AI disclaimer does not waive legally required safety, accuracy, privacy or consumer protections.
You must provide materially accurate information, protect credentials, use only authorized accounts and promptly report suspected compromise. Careverse™ may require reasonable identity or authority checks, proportionate to the activity. You must not impersonate another person; bypass access controls; introduce malware or malicious instructions; attempt to extract another person’s records; scrape personal information without authorization; manipulate reviews, rankings or transactions; infringe intellectual-property rights; or use the Services for unlawful discrimination, deception or exploitation. Authorized security testing requires an agreed scope. Nothing prohibits good-faith complaints, lawful reporting, protected research or activities that applicable law does not permit us to restrict.
Each party retains its rights in information it supplies. You grant Careverse™ a limited, nonexclusive right to process that information only as necessary to provide the requested Services, perform the agreement and carry out other lawfully disclosed and authorized processing. This is not a transfer of ownership, a blanket health-data authorization or consent to model training, advertising or sale. Information concerning another person requires appropriate authority. Each party must meet its own applicable privacy and security obligations; accepting these terms does not execute a BAA, Part 2 consent or DPA. Applicable agreements and approved services must be in place before regulated data is processed. Required controls include least-privilege access, appropriate encryption, protected credentials, incident reporting and purpose-specific retention. The published Privacy and Cookie Policies govern the stated privacy practices subject to mandatory law and applicable signed data agreements.
Careverse™ and its licensors retain ownership of the platform, software, interfaces, documentation and Careverse™ branding. Subject to the agreement, you receive a limited, nonexclusive, nontransferable right to use the Services for their authorized purpose during the applicable term. No source-code, resale or trademark rights are implied. For material intentionally submitted for a public listing or campaign, you grant the limited rights reasonably needed to host, format, display and distribute it for that purpose. Private care records are not public promotional content. Your license ends when the content is removed or the agreement ends, except for lawful retention, backups and completed distributions that cannot reasonably be recalled. Feedback may be used without compensation, excluding confidential information and personal data not authorized for that use. Honest reviews are not assigned to Careverse™ and may not be suppressed merely because they are unfavorable. AI output is not guaranteed to be unique or eligible for intellectual-property protection.
No fee, revenue share, minimum purchase, campaign spend or paid renewal is created by this page alone. Charges require an accepted checkout, order form or other express authorization stating the amount or determinable formula, currency, applicable taxes, billing frequency and relevant cancellation terms. The transaction interface must identify the seller and, where applicable, Careverse™’s payment-collection role. Square, Stripe or Authorize.net may process payments under their applicable terms. Use only approved payment interfaces; do not send card security codes through chat or support. Payment-provider approval does not itself establish that a healthcare remuneration arrangement is lawful. A payer may exercise applicable billing-dispute, chargeback and statutory refund rights. Undisputed amounts remain due. Refunds are governed by applicable law and the refund terms disclosed at purchase; later terms may not retroactively remove promised rights. Careverse™ may not retain payment for undelivered services contrary to those rights.
Third-party availability, licenses, prices, insurance participation, benefit eligibility and outcomes may change. A listing, verification indicator, sponsored placement or connection is not a guarantee of quality, licensure, coverage, availability or results. Third-party agreements govern third-party services to the extent validly accepted. Careverse™ remains responsible for obligations it expressly assumes and liabilities imposed on it by law. Features may be updated for security, compliance or operational reasons. Material adverse changes to a paid commitment require appropriate notice and any applicable termination, refund or other remedy; this clause is not permission to remove a purchased entitlement without remedy.
Careverse™ may promptly restrict affected access where reasonably necessary to address a credible security threat, unlawful conduct, material breach, nonpayment or risk of harm. Restrictions must be proportionate where practicable. Careverse™ will provide notice and an opportunity to cure when appropriate and legally permitted; immediate action may be taken where delay would create material risk. Outside urgent cases, a material remediable breach must receive written notice and 15 days to cure before breach-based termination, unless a role-specific provision or signed agreement lawfully provides otherwise. Suspension does not automatically forfeit prepaid amounts or eliminate access, export, deletion, refund or continuity obligations. On termination, licenses cease, accrued obligations remain and information must be returned, exported, deleted or retained according to the applicable agreement and law. Provisions intended by their nature to survive, including payment, confidentiality, intellectual property, accrued claims and applicable liability allocations, survive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR EXPRESS WRITTEN COMMITMENTS AND NONEXCLUDABLE WARRANTIES, Careverse™ PROVIDES THE SERVICES “AS IS” AND “AS AVAILABLE” AND DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Careverse™ DOES NOT GUARANTEE UNINTERRUPTED OPERATION, ERROR-FREE AI OUTPUT, APPOINTMENTS, CLINICAL OUTCOMES, REVENUE, SAVINGS, CONVERSION RATES OR THIRD-PARTY PERFORMANCE. You acknowledge ordinary risks inherent in communications, software and independently supplied services. To the extent lawfully waivable, you release Careverse™ from claims arising solely from an independent third party’s conduct for which Careverse™ has no legal responsibility. This is not a release of Careverse™’s own breach, misconduct or duties that cannot be transferred or waived. Express sales promises and mandatory quality or service obligations prevail over this disclaimer.
THIS SECTION APPLIES ONLY TO PROVIDERS, PARTNERS AND ADVERTISERS ACTING FOR BUSINESS PURPOSES. Subject to C14 and any express controlling agreement, neither party is liable to the other for consequential, incidental, special, exemplary or punitive damages, or lost profits, revenue, business opportunities or goodwill arising from the agreement, even if advised of the possibility. Subject to the same exceptions, each party’s aggregate liability arising from the applicable agreement will not exceed the greater of US$1,000 and the platform fees paid or payable to Careverse™ under that agreement during the 12 months preceding the first event giving rise to the claim. Patient payments, advertising media spend passed through to others and other third-party funds do not increase that cap. Related claims are aggregated and a party may not obtain duplicate recovery by pleading the same loss under multiple agreements.
The foregoing exclusions and cap do not limit unpaid contractual fees, return of funds belonging to another party, express indemnification obligations, breach of confidentiality, unauthorized use or disclosure of personal information, infringement or misappropriation of the other party’s intellectual property, or the matters preserved by C14. Any different allocation for a BAA, DPA or specifically negotiated risk must be stated expressly in the applicable signed agreement. These allocations govern interparty contractual claims only and do not limit regulator powers or rights of persons who have not validly agreed to them.
THIS SECTION APPLIES TO INDIVIDUALS USING THE SERVICES FOR PERSONAL OR HOUSEHOLD PURPOSES. Where applicable law permits, Careverse™ excludes indirect, incidental, special and consequential damages and limits its aggregate liability arising from the User Agreement to the greater of US$100 and the fees you paid directly to Careverse™ for the affected Services in the 12 months preceding the first event giving rise to the claim. These limitations do not apply to matters preserved by C14, return of money owed to you, or remedies that mandatory consumer, privacy or digital-service law does not permit us to restrict. Where local law requires reasonable care and skill, fitness, conformity or other guarantees, those protections apply. If a limit is unlawful in your jurisdiction, the lawful rule applies instead; this clause must not be interpreted as a waiver of your nonwaivable rights.
Nothing in any agreement excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that applicable law prohibits excluding or limiting. Nothing waives mandatory privacy, data-protection, healthcare, consumer, statutory refund, accessibility or antidiscrimination rights; authorizes retaliation for a complaint or honest review; prevents communication with regulators; or binds a patient, dependent or other third party who has not validly agreed. No blanket waiver of all liability is intended. If a provision is unenforceable, it is severed or narrowed only as law permits without replacing it with a materially different bargain.
For business relationships, each receiving party must protect nonpublic information identified as confidential or reasonably understood to be confidential using reasonable care, restrict access to persons with a need to know and appropriate obligations, and use it only for the agreement. Exceptions apply to information independently developed, lawfully obtained without restriction or publicly available without breach. Required legal disclosure must be limited to what is legally required, with advance notice where permitted. Ordinary confidentiality duties last three years after termination; trade secrets remain protected while legally qualifying, and regulated data for as long as required.
Where a role-specific indemnity applies, it covers third-party claims, reasonable defense costs, final awards and approved settlements to the extent caused by the stated conduct. The protected party must promptly notify the indemnifying party, with late notice reducing duties only to the extent of material prejudice, permit a competent defense and reasonably cooperate at the indemnifying party’s expense. No settlement may impose an admission, nonmonetary obligation or unreimbursed payment on a protected party without its consent. Conflicts may require separate counsel. No indemnity shifts liability to the extent caused by Careverse™’s own breach, negligence or misconduct, and no unlawful indemnification of fines or penalties is required.
For business agreements, Delaware law governs, excluding conflict-of-law rules, and disputes are subject to the competent state or federal courts in Delaware, except mandatory jurisdiction or venue rules. For consumers, Delaware law applies only to the extent it does not deprive you of mandatory protections of your habitual residence, and you retain any mandatory right to bring proceedings in your local courts. Parties may attempt informal resolution, but this does not delay urgent relief, regulatory complaints or statutory deadlines. These agreements do not impose mandatory arbitration or a class-action waiver.
Neither party is liable for delay caused by events beyond reasonable control to the extent performance is genuinely prevented despite reasonable mitigation. This does not excuse accrued payment, reasonable security measures, required breach notices or legally required refunds. No agency, employment, fiduciary relationship, joint venture, franchise or legal partnership is created merely by participation or the label “Partner.” Neither party may bind the other without written authority. Business assignment requires consent not unreasonably withheld, except to a successor in a bona fide reorganization or sale that assumes the agreement, subject to data-transfer restrictions. Consumers retain applicable assignment protections. Material amendments require notice and any legally required renewed assent; no retroactive reduction of accrued rights is authorized. Electronic signatures and counterparts may be used where lawful. A waiver must be express and does not waive later breaches. The accepted agreement is the entire agreement concerning its scope, without excluding liability for actionable misrepresentation.
Legal and privacy correspondence: Care Access Technologies LLC, c/o National Legal Services Advisors Inc., 7027 W Broward Blvd, Unit #3170, Plantation, FL 33317; Info@nationallegalservicescorporation.com; +1 (415) 466-8913. These contact details do not designate a statutory registered agent or waive formal service requirements. Business notices must also be sent to the contract contact identified in the order form. Routine support messages do not constitute amendments or authority to waive contractual rights.
This Provider Agreement incorporates Common Platform Terms C1–C16 and applies to a practitioner, practice, facility, caregiver, merchant or other care-service provider expressly accepting it (“Provider”). Individual patients do not become parties to this business agreement merely because Provider uses the Services.
Careverse™ may provide agreed listing, appointment-request, intake, communications, workflow, payment-facilitation or integration features. Only enabled features and an accepted order form define the purchased scope. Pilot participation does not automatically enroll Provider in paid services. Platform credits have only the value, eligible uses, expiration and other conditions expressly disclosed at award; they are not cash, investment interests or a guarantee of leads. Neither listing nor onboarding guarantees bookings, patient volume or revenue.
Provider must maintain all licenses, registrations, permits, qualifications, professional coverage and authorizations required for each service and location. Provider must supply accurate credentials, ownership, scope-of-practice, availability and pricing information, and promptly report material restrictions, disciplinary action, exclusion, insurance lapse or loss of authority. Provider retains responsibility for clinical judgment, patient selection, informed consent, diagnosis, prescribing, treatment, safeguarding, staffing, professional supervision and continuity of care. Careverse™ does not direct professional judgment through rankings, fees or AI suggestions. Verification badges signify only the described check and must not be presented as a warranty of competence or continuing licensure.
Provider must identify authorized personnel to monitor accepted channels, confirm acceptance or rejection of requests, and maintain appropriate fallback procedures. Provider must not assume that an AI-generated intake summary is complete or that a message has reached the intended recipient without confirmation. Provider must review material information, manage urgent or out-of-scope situations under its own professional protocols, and communicate cancellations or inability to fulfill an accepted service promptly. An appointment request is not an appointment until confirmed. Any guaranteed response time or service level must be separately stated and measured under a signed schedule.
Provider remains responsible for its lawful collection and disclosure of patient information, required notices and consents, access decisions and retention obligations. Where Careverse™ acts as a business associate or processor, the parties must execute the required BAA or DPA before the relevant data flow begins. Qualifying Part 2 records require the applicable additional permissions and restrictions. Provider may not upload patient data into an unapproved feature or allow shared credentials. Careverse™ must comply with its own applicable legal, security and contractual obligations. Neither party’s security undertaking excuses the other’s failures. Incidents must be reported under the controlling data agreement; the parties must cooperate on containment, required notices and lawful patient requests.
Provider is responsible for the services it sells, truthful estimates and bills, applicable disclosures, taxes, insurance submissions and professional refunds. A payment schedule must identify the merchant, collection authority, settlement timing, platform and processor fees, refunds, disputes and any legally permitted reserve or reversal mechanism. Careverse™ receives no unrestricted right to seize unrelated funds. Any percentage fee, referral compensation, marketing payment or revenue share requires a specifically accepted schedule and review of applicable anti-kickback, self-referral, fee-splitting and professional-practice restrictions. No party may pay for unlawful patient steering or submit false claims. A merchant processor’s approval is not legal clearance of the underlying arrangement. If a fee arrangement cannot lawfully operate, it must be suspended or amended prospectively rather than disguised or redirected.
Provider warrants that listing materials, offers, credentials and testimonials are accurate, authorized and not misleading. Material offer restrictions must be prominent. Provider must not fabricate reviews, purchase undisclosed endorsements, suppress lawful criticism or imply that sponsorship is independent clinical recommendation. Patients retain their choice of provider. Publicity using Careverse™ requires permission, and neither party may imply a clinical endorsement beyond what was expressly authorized.
Provider must maintain insurance required by law and reasonably appropriate to its services, including professional liability where applicable; any minimum limits must be set in the order form. Subject to C15, Provider shall defend, indemnify and hold harmless Careverse™ and its personnel against third-party claims to the extent arising from Provider’s professional services or malpractice, unlawful billing, materially false credentials, infringement in Provider-supplied content, unauthorized patient-data disclosure or material violation of this agreement or applicable law. This does not indemnify Careverse™ for its own share of fault. Liability is otherwise governed by C11–C14. Insurance does not enlarge or reduce the contractual allocation unless expressly agreed.
The term and any renewal must be stated in the accepted order form; no automatic renewal is created here. For an unpaid, non-fixed-term listing, either party may terminate on 30 days’ written notice, subject to C10. Ending platform participation must not be used to abandon patients, erase records required by law or evade outstanding refunds. The parties must complete a lawful transition for pending requests, records and settlements under the controlling agreements. Acceptance must identify Provider’s legal name, authorized representative, service locations, version accepted and date; any order form, BAA, DPA and service schedule must be separately identified.
This Partner Agreement incorporates Common Platform Terms C1–C16 and applies to an organization accepting an integration, distribution, referral, community, research or other defined collaboration (“Partner”). Clinical services require the Provider Agreement where applicable; paid advertising requires the Advertiser Agreement.
Each project requires an accepted statement of work identifying objectives, deliverables, responsible personnel, dependencies, milestones, acceptance criteria, permitted data flows, fees and term. No minimum volume, exclusivity, territory, fundraising mandate or investment commitment is implied. The relationship is nonexclusive unless a signed provision expressly states otherwise. Partner may not contract, make warranties, incur costs or speak for Careverse™ without specific written authority.
Each party must perform its assigned work with reasonable skill and care and promptly identify dependencies or material delays. Acceptance must be measured against written criteria; silence alone is not deemed acceptance unless a negotiated business schedule expressly provides a reasonable review and notice process. Scope, fees and milestone changes require written approval by authorized representatives. Work not commissioned in writing does not create an automatic payment entitlement. Pilots, demonstrations and roadmap statements are not production service-level commitments.
Partner must use approved APIs and permissions, safeguard keys, implement least-privilege access, respect rate limits and separate test and production environments. Testing should use synthetic or appropriately de-identified data unless a documented lawful production-data use is authorized. Partner must not route personal or health information to unapproved recipients or enable undisclosed model training. Subcontractors with access require appropriate review, binding restrictions and any required authorization. Partner remains responsible for its subcontractors within the scope of its obligations. The parties must coordinate vulnerability reporting, change management, security incidents and orderly deactivation of access.
Partner must accurately describe Careverse™ services and disclose material financial or sponsorship relationships. It must not promise guaranteed savings, coverage, outcomes, earnings or availability without written authorization and adequate substantiation. Contact lists, introductions and marketing communications require a lawful basis and applicable consent; no unauthorized bulk messaging, sale of health information or unlawful referral remuneration is permitted. Compensation must be defined in an accepted schedule, correspond to lawful services and satisfy applicable healthcare and professional restrictions. Neither an introduction nor a referral transfers a client’s confidential information without appropriate authority.
Each party retains its pre-existing materials. Ownership and licenses for commissioned deliverables, custom code, improvements and jointly developed work must be specified before development begins; no joint ownership or blanket assignment is implied. Third-party and open-source components must be disclosed with applicable restrictions. Neither party may use the other’s trademarks, case studies, customer names or confidential results publicly without written approval. Approvals are limited to the identified use and may be withdrawn prospectively for reasonable legal or reputational grounds.
Fees, expenses, commissions and payment dates require a signed commercial schedule. Expenses require prior approval where not expressly included. No shared ownership, profit pool or authority over the other party’s funds is created. Subject to C15, Partner shall defend, indemnify and hold harmless Careverse™ and its personnel against third-party claims to the extent arising from Partner’s infringing materials, unauthorized commitments or marketing, unlawful data processing, or material breach or violation of law. Careverse™ is not indemnified for its own share of fault. C11–C14 govern the remaining liability allocation. Neither party guarantees commercial success or investment returns.
The statement of work controls its term and cancellation commitments. In the absence of a fixed term, either party may terminate the collaboration on 30 days’ written notice, subject to C10 and accrued obligations. Termination must include revocation of credentials, return or lawful deletion of confidential information, delivery of paid-for deliverables as agreed, settlement of approved charges and removal of unauthorized branding. Acceptance must identify both contracting entities, authorized representatives, the agreement version and applicable schedules. No prefilled individual signature or job title constitutes execution.
This Advertiser Agreement incorporates Common Platform Terms C1–C16 and applies to the advertiser or agency accepting it (“Advertiser”). An agency must identify its principal, have authority for the campaign and specify which entity is liable for payment. Agency status alone does not establish undisclosed joint liability.
Each campaign requires an accepted insertion order identifying the advertiser, products or services, creative, placements, geography, dates, targeting permissions, budget cap, pricing basis, measurement method, cancellation rights and any third-party media spend. No spend beyond the authorized budget is permitted without additional authorization. Placement is subject to available inventory and review; acceptance of payment is not regulatory approval of claims.
Advertiser is responsible for the lawfulness and accuracy of the campaign, linked pages, offers and supplied materials, including express and implied claims. Health and safety claims must have adequate support before dissemination, including competent and reliable scientific evidence where required. Advertiser must provide substantiation, licenses and material qualification information on reasonable request. Campaigns must not use fabricated testimonials, deceptive before-and-after imagery, false scarcity, misleading prices, undisclosed endorsements, discriminatory targeting or unlawful products. Material limitations, eligibility requirements, recurring charges and risks must be clearly disclosed. Careverse™ may reject, pause or remove noncompliant campaigns; review does not transfer Advertiser’s responsibility or eliminate Careverse™’s own legal duties.
Paid placements must be recognizably labeled as advertising or sponsorship. Advertiser must not obscure those labels or present payment as independent clinical endorsement, verified quality or preferential medical advice. Sponsorship does not confer access to users’ private care information, influence clinical judgment or override a user’s provider choice. Endorsers and affiliates must disclose material connections and comply with applicable advertising rules.
No patient records, private Lidia conversations, diagnoses, prescriptions, sensitive health inferences or other unauthorized sensitive information may be used for advertising targeting, custom audiences or conversion uploads. No advertising pixels or replay may be installed in sensitive care, authentication or payment workflows. Additional tags, integrations or recipient disclosures require prior written approval and applicable privacy controls. Lawfully obtained lead information may be used only for the disclosed, authorized purpose and must not be resold or enriched for unrelated sensitive profiling. Advertiser must honor applicable withdrawal, deletion and opt-out requests and comply with agreed security and retention limits. Contextual placement remains subject to applicable law and must not become covert sensitive profiling.
The insertion order must define billable events, attribution windows, invalid-traffic treatment and report access. No lead quality, ranking, conversion, revenue or clinical-result guarantee is implied. Reasonable campaign records must support invoices, and the parties must investigate documented discrepancies in good faith. Business invoice disputes should be raised within 30 days of receipt, without extinguishing fraud claims or nonwaivable rights. Makegoods, credits or refunds for undelivered inventory must be stated in the order; Careverse™ may not charge for inventory it did not deliver. Authorized, noncancelable third-party costs must be disclosed and supported. Material campaign changes require approval.
Advertiser grants a limited license to reproduce, format and display approved creative for the campaign and necessary reporting. Material changes to substantive claims require approval. Subject to C15, Advertiser shall defend, indemnify and hold harmless Careverse™ and its personnel against third-party claims to the extent arising from Advertiser’s claims, products, landing pages, infringing creative, unauthorized data collection or material breach or violation of law. This does not cover Careverse™’s independent alterations or its own share of fault. Liability otherwise follows C11–C14. Campaigns terminate or expire under the insertion order, subject to urgent suspension rights under C10. Unspent and uncommitted prepaid budget must be returned or credited as lawfully agreed. Acceptance must identify the advertiser, any agency and principal, authorized signatory, agreement version and insertion order.
This User Agreement incorporates Common Platform Terms C1–C16 except provisions expressly limited to business relationships. It governs an individual’s personal or household use of Careverse™ (“User”). A business user’s separate commercial obligations arise only under its applicable accepted agreement.
Independent account holders must be at least 18 and able to enter a binding contract. Access by younger individuals is permitted only through a specifically supported age-appropriate flow with legally required authorization and safeguards; this paragraph does not itself enable child accounts. A parent, guardian or caregiver must have authority for each person and activity they manage. Paying for a household plan does not give unrestricted access to another member’s medical information. Careverse™ must respect applicable minor confidentiality and representative-access rules.
Lidia can assist with discovering options, understanding information and coordinating requested actions. Review material details and consult an appropriate licensed professional for diagnosis, treatment, prescriptions and other professional decisions. Do not delay emergency care while waiting for a platform response. You retain the choice whether to contact or engage a provider. Provider availability, prices, network status, insurance coverage and eligibility should be confirmed with the responsible organization. These responsibilities do not waive claims arising from Careverse™’s own unlawful conduct or nonexcludable duties.
Account login is not permission to access unrelated accounts, records or funds. Connections and delegated actions must identify the requested permissions and provide appropriate confirmation for consequential activity. You may withdraw permission or request disconnection through the available controls or designated contact, subject to lawful consequences for actions already completed. Never share passwords or verification codes in conversation. An attempted booking or referral is not complete until the responsible party confirms it. Payment requires the disclosed authorization; Careverse™ may not treat an ordinary care question as permission to purchase services.
Before purchase, the checkout or order must disclose the seller, included features, restrictions, price, currency, taxes, billing frequency and cancellation terms. Free features do not become paid merely because these terms change. Recurring charges require express informed authorization and cancellation through the disclosed accessible method. Price or material renewal changes require legally sufficient advance notice and any required assent. No renewal, minimum term or nonrefundable classification is created by this agreement alone. A “lifetime” offer must define its duration and conditions clearly at sale; this agreement does not silently redefine an earlier promise. Membership is not insurance unless a separately identified licensed insurer expressly supplies an insurance product under its own policy.
Applicable statutory cancellation and refund rights and the refund promises presented at purchase control. The existing Careverse™ Refund Policy’s stated seven-day opportunity for an eligible unused or not substantially accessed platform purchase is preserved unless lawfully replaced prospectively; a more protective mandatory right prevails. A provider’s cancellation or refund terms must be disclosed before the relevant transaction. If Careverse™ collects a provider payment under an authorized arrangement, the checkout must identify that role and the route for disputes and refunds. Neither provider involvement nor this agreement removes Careverse™’s own payment obligations. Report incorrect charges through the designated contact; lawful chargeback rights remain available.
Submit accurate information to the extent reasonably known and correct important errors. You retain your rights in private communications and uploaded records. The limited processing license in C6 does not authorize sale of health information, public posting or AI training. Privacy choices, data requests and applicable deletion rights are described in the Privacy Policy. You may express honest opinions and report safety or service concerns without a contractual penalty for criticism. Do not upload information you have no authority to share or use the Services to harm, harass, defraud or unlawfully monitor others. Careverse™ must apply moderation and account restrictions consistently with applicable law.
You may request closure or stop using the Services; closure does not automatically cancel a separately contracted provider service, erase legally required records or eliminate a valid refund. Careverse™ must explain applicable cancellation steps and process relevant rights requests. If Careverse™ ends a paid service without your material breach, applicable refunds and other remedies remain available. Where feasible and legally required, you must receive an opportunity to retrieve your information before termination; urgent protective action may precede notice. No consumer indemnity is imposed for ordinary personal use, good-faith complaints, honest reviews or exercising statutory rights. Claims arising from deliberate unlawful conduct remain governed by applicable law, without a blanket duty to pay all of Careverse™’s legal costs.
The consumer limits in C13, the safeguards in C14 and the consumer jurisdiction provisions in C16 apply. You do not waive nonwaivable rights concerning personal injury, privacy, consumer protection or the proper performance of purchased services. These terms do not impose mandatory arbitration, waive class proceedings or shorten statutory limitation periods. Acceptance must be affirmative and tied to the version presented, with a retainable copy. Material changes requiring consent will not bind you solely because an updated page exists. This agreement becomes operative only through the adoption process described in C1 and C2.