Refund Policy

Find the terms for your purchase

Scope and the seller

This policy covers purchases for which Care Access Technologies LLC is the seller or merchant of record. Check your checkout confirmation, order, invoice or receipt to identify the seller. A payment processor collecting a payment does not, by itself, become the seller.

Separate purchase terms may describe a product, professional service, campaign, subscription or business engagement. Any specific exception to our voluntary refund offer must be clearly disclosed before purchase. No purchase term overrides mandatory consumer protections. An individually negotiated business agreement governs its covered commercial services, subject to applicable law.

Our seven-day offer

For eligible Careverse platform purchases, you may request a refund within seven calendar days of purchase when the service is unused or substantially unused. Limited evaluation or ordinary inspection does not automatically disqualify a request. We assess actual use, services delivered and the circumstances, and explain any refusal or deduction.

After seven days, we may consider a full or partial goodwill refund based on use, deliverables, service failures and individual circumstances. Discretion applies only to this additional commercial offer; it does not apply to refunds or remedies required by law. A failure to meet the seven-day conditions does not extinguish statutory rights.

Subscriptions, trials and cancellation

Before a recurring purchase, the checkout must identify the price, billing frequency, renewal terms, any trial end date and charges, and the cancellation method. A recurring charge requires the consent required by applicable law. A free service is not itself permission to charge you.

Cancel through the subscription controls provided with your purchase, or email info@careverse.ai if those controls are unavailable or you need assistance. Please identify the subscription. We use the date we receive your clear cancellation request when determining whether a later renewal should have occurred; internal processing delays do not justify further renewals.

Unless the purchase terms or law provide otherwise, cancellation takes effect for future renewals and access continues through the paid period. Cancellation alone does not automatically refund a previously paid period. Applicable refund rights remain available. Where a trial converts to a paid plan, cancel before the disclosed conversion time to avoid the charge. Required reminders and notices must be provided.

Deleting an app does not necessarily cancel a subscription. If an app store or independent seller bills you, use its cancellation channel; we can help identify the relevant seller. Closing an account does not erase a pending refund claim.

Business passes and add-ons. Business passes are priced per company seat. The selected offer identifies the billing period and any optional add-ons. Annual base-plan savings do not automatically apply to add-ons. Review the recurring amount, billing schedule and activation information shown with your offer before purchase.

The $100 one-time company Partner Pass is a separate offer. It does not enroll the company’s workforce in business benefits. Any separate enrollment fee must be disclosed before purchase and is subject to the applicable purchase terms and mandatory consumer rights.

Errors, missing services and defective purchases

Contact us promptly about duplicate, incorrect or unauthorized charges, non-delivery, a material mismatch with the description, or a service that does not work as promised. The seven-day voluntary window is not a deadline for statutory claims. We will investigate and provide the correction, refund or other remedy required by the circumstances and applicable law.

Depending on your jurisdiction and the purchase, remedies may include repair, replacement, repeat performance, a price reduction or a refund. We will not require you to accept repeated unsuccessful remedies where the law entitles you to a refund. You may also contact your payment provider about unauthorized transactions.

Providers, products and third-party purchases

Independent providers and sellers generally control their own appointment, product, shipping, cancellation and refund terms. Review those terms before paying, including who supplies the service, return costs and any properly disclosed booking or no-show fees. Careverse manages a third-party refund only when the transaction expressly assigns that responsibility to us or the law requires it.

For physical goods sold by Careverse, the order must disclose the return route and applicable delivery and return costs. Do not ship goods to our legal correspondence address without return instructions. Statutory remedies for faulty, misdescribed or undelivered goods remain available. Sealed health or hygiene goods, personalized items and perishables may have specific change-of-mind exceptions under local law; such exceptions are not a blanket exclusion for defective goods.

A provider’s inability to deliver an agreed service, or Careverse’s own responsibilities as a seller or platform, is not excused merely because a third party participates.

Mandatory consumer rights

Nothing in this policy limits non-waivable cancellation, refund, warranty, unfair-contract, payment-dispute or other consumer rights in your jurisdiction, including applicable U.S. state, Canadian provincial, EU/EEA, UK and other local protections. A “non-refundable” description applies only to the extent permitted by law.

EU/EEA and UK distance purchases: where statutory withdrawal rules apply, consumers generally have 14 days to withdraw without giving a reason—normally from contract formation for services and receipt for goods. Exceptions and extended periods may apply, including where required withdrawal information was not supplied. A clear statement by email or post is sufficient; using a particular form is not mandatory.

If you expressly request a service to start during the withdrawal period, a proportionate payment for work supplied before withdrawal may be due only where legally permitted and the required information was given. Loss of withdrawal rights for a fully performed service requires the legally required prior consent and acknowledgment. For digital content supplied without a tangible medium, beginning delivery does not by itself remove withdrawal rights: the required express consent, acknowledgment of loss of the right and contract confirmation must be in place.

For a valid statutory withdrawal, we make reimbursement within the applicable legal deadline, generally 14 days from notice. For returned goods, reimbursement may be withheld until the goods or evidence of return is received where permitted. Standard outbound delivery costs are refunded when required; premium delivery upgrades need not be. Direct return costs are charged to you only where lawfully disclosed and permitted. Any deduction for diminished value must be legally justified.

Illustrative withdrawal wording: “I give notice that I withdraw from my contract for [purchase], ordered/received on [date], order number [number]. My name and contact details are [details].” Send it to the billing email below or our correspondence address. Do not send medical information.

How to request help

Email info@careverse.ai with the purchaser’s name, account email, order or invoice number if available, transaction date and a short description. For a statutory withdrawal, you need not give a reason. If you cannot find an order number, provide enough information for us to locate the purchase.

We may request proportionate evidence to locate the transaction or verify authority. Never email a full card number, security code, password, identification document or health record. We will explain if additional information is needed and provide an appropriate channel.

We assess requests fairly, communicate the outcome and explain any partial refund or denial. Suspected fraud or abuse may require review but does not automatically remove genuine statutory rights. Let us know if you need an accessible alternative.

Refund method, amount and timing

Approved refunds are normally processed within 7–10 business days, or sooner where a statutory deadline requires. This processing estimate does not extend a legal deadline. Your bank or payment provider may take additional time to post the credit.

Refunds generally go to the original payment method. We do not substitute store credit for a monetary refund you are legally entitled to without your agreement. If the original method is unavailable, we will arrange a lawful alternative after proportionate verification.

The refund reflects the amount actually paid for the refunded item, including refundable taxes and mandatory charges as required by law. Discounts are allocated fairly. Any deduction for delivered work, partial use or a bundle must be explained and legally permitted. We do not impose an undisclosed refund-processing fee. Exchange-rate differences or separate bank fees are controlled by the relevant payment provider, subject to your rights.

Free promotional credits have no cash redemption value unless their terms or law provide otherwise. Purchased gift cards, prepaid balances and credits remain subject to applicable refund, expiry and unclaimed-property rules.

Escalation and policy changes

If you disagree with a decision, reply to the billing team or use the legal correspondence contact below with your order details and the resolution sought. Nothing requires you to waive a chargeback, statutory complaint, regulator contact or court remedy. You do not have to exhaust our internal process before exercising a legal right.

Changes to this policy apply prospectively, subject to applicable notice requirements. They do not retroactively remove rights attached to an existing purchase. Keep your order confirmation and the terms provided at checkout.

Contact

Refunds and cancellation: info@careverse.ai

National Legal Services Advisors Inc. is the designated correspondence contact, not the platform operator. For general assistance, use our contact page. Privacy requests are described in our Privacy Policy.

Related policies

Terms of Use · Privacy Policy · Refund Policy · Disclaimer Notice · Cookie Policy · Agreements · Copyright · Trademark Notice